Portal FAQ
FMC Portal Confidentiality
FMC complies with the Privacy Policy of the London Stock Exchange Group of companies (LSEG). When submitting a request to FMC, you agree to your personal data being shared within LSEG for the purpose of FMC Excel model building or conversion. For more information on how LSEG uses your data, see our Privacy Statement.
FMC Portal Security
The FMC Portal uses SSL Certificate and every action between portal and the user is encrypted and is known only to those two sides. All files are encrypted at rest and are stored in LSEG Data Centers which have very high security protocols. For more information, see our Security Statement.
How Can I Open A New Request?
Choose “Create a new request” at https://fmc.refinitiv.com
How Can I Upload Files?
After you create a new request, you will have an option to upload files (you will also get a Confirmation Email with a link to upload files). There is a limit of 500 MB per file but you can upload multiple files. In case of any technical issues with file uploads, please contact [email protected].
How Can I Download Files?
You will be notified by FMC once your files are completed and ready for download from https://fmc.refinitiv.com/checkstatus. Please enter the correct Request ID and email and follow these instructions. In case of any technical issues with file downloads, please contact [email protected].
What Should I Enter For The “Product From” Or “Product To” Fields?
If you are unsure what to select, you may leave these fields blank. Please provide as much details as you can when raising a new request. FMC will contact you if more information is required.
When Can I Expect My Files To Be Completed?
The timeline for completion of any request depends on the amount and complexity of the files. After receiving the files for a new request, FMC will estimate the timeline for completion. You will be informed about the expected completion time for your request within 24 hours.
How Do I Track The Progress Of My Request?
You can check the status of your request at any time via https://fmc.refinitiv.com/checkstatus by providing your email and request number.
How Do I Upload Additional Files?
Please follow the link sent to you in the Confirmation Email which you received after submitting your request. Also, you can find you request in: https://fmc.refinitiv.com/checkstatus and choose “Upload additional files”.
How Will I Receive My Files Back?
You will be notified by FMC when your files are ready to download from https://fmc.refinitiv.com/checkstatus.
How Does FMC Ensure Quality?
As a standard process, FMC performs quality checks to ensure the accuracy of the services we deliver.
What Types Of Services Can FMC Deliver?
- Upgrades – Offsite conversions from Eikon / Thomson ONE to Workspace
- Conversions from other data vendors
- New Builds – Creation and modification of new Excel models for Workspace and Eikon
- Enhanced services and solutions for financial modelling
Can FMC Build New Models?
Yes, we can build custom and tailor-made models and analytics based on a customer’s specific requirements.
Are FMC Services Billable?
Conversion and building of new Excel models are free of charge up to a certain limit per customer. Chargeable services are also offered for enhanced solutions. Please reach out to the FMC Team for more information.
What Are The Asset Classes Covered By FMC?
We offer model building for Investment Banking, Asset Management, Trading, and Wealth workflows by leveraging on the content within LSEG products.
Do I Have To Be Subscribed To An LSEG Product To Submit A Request?
Since we offer conversions from other data vendors, the service is available also for trial clients.
How Can I Reach FMC?
You can reach us by following the Help section at https://fmc.refinitiv.com.
How Can I Raise A Technical Issue Regarding The FMC Portal?
Please send email to [email protected]
